Privacy Policy
Last updated May 12, 2026
The Raven Group (“TRG,” “we,” “us”) operates theravengroup.com and the services described on it. This policy explains what we collect, why, and what we do with it. We try to keep it short and plain.
What we collect
We only collect information you give us, or that the site needs to function.
- Contact form submissions. When you submit a contact, audit, or call-request form, we receive what you typed — name, email, optional phone, and whatever details you shared.
- Customer information. If you purchase a Custom Websites subscription, our payment processor (Stripe) collects your billing details. We see your name, email, country, and subscription metadata, but not your full card number.
- Aggregate analytics. We use Vercel Analytics, which counts page views and approximate geography without tracking individuals or setting cookies.
- Server logs. Like any website, we receive standard request metadata (IP, user agent, timestamp). We use it for operations and security, not for marketing.
How we use it
- Replying to you when you reach out.
- Delivering the services you've hired us for.
- Billing and account management for subscribers.
- Understanding which pages people find useful so we can improve them.
- Meeting legal, tax, and accounting obligations.
We don't sell or rent your information.
Third parties we use
We use a small, deliberate set of vendors to run the business:
- Stripe — payment processing. Subject to Stripe's privacy policy.
- Resend — transactional email delivery for form submissions.
- Vercel — hosting and privacy-friendly analytics.
- Google Workspace — our internal email and documents.
Cookies
We don't set marketing or tracking cookies. The site sets only the minimum cookies required to function (e.g., a CSRF or session cookie if you log in to a customer area in the future). Vercel Analytics is cookieless.
How long we keep it
Contact submissions: we keep them in our inbox indefinitely unless you ask us to delete them. Customer billing records: as long as required for tax and accounting (typically seven years).
Your rights
You can ask us, at any time, to (a) tell you what we have about you, (b) correct it, or (c) delete it. Email hello@theravengroup.com and we'll respond within a reasonable timeframe.
If you're a California, Colorado, or EU/UK resident, you have additional rights under your local privacy law. Those rights are available to anyone who emails us — we don't distinguish by jurisdiction.
Children
The site is intended for businesses and adults. We don't knowingly collect information from anyone under 13.
Changes
If we update this policy, the “Last updated” date at the top will change. Substantive changes will be highlighted on the site.
Contact
Privacy questions: hello@theravengroup.com.