Terms of Service

Content on theravengroup.com is provided for informational purposes. It does not create a professional, legal, or fiduciary relationship on its own.

Reasonable use is welcome. You may not (a) copy substantial portions of the site to compete with us, (b) attempt to break or reverse-engineer the site, or (c) use it in violation of any law.

Our Custom Websites plans are recurring monthly or annual subscriptions billed through Stripe.

• Billing. Charges recur on the cycle you selected until you cancel. Annual plans are paid up front.
• Cancellation. Email us at hello@theravengroup.com to cancel. Monthly subscriptions stop at the end of the current billing period. Annual subscriptions stop at the end of the annual term — we don't pro-rate, but you keep the service through the term you paid for.
• Refunds. If something is wrong, tell us. We'll work it out — we'd rather refund a frustrated customer than argue.
• Service scope. Plans include hosting, managed updates, and the features listed on the pricing page. Out-of-scope requests are billed separately at our standard rates after a written estimate.
• Price changes. We will give you at least 30 days of written notice before any price change. Existing subscribers keep their current price through the end of any pre-paid term.

Engagements outside the Custom Websites plans (fractional leadership, audits, project work) are governed by the separate agreement we sign for that engagement. These terms apply to the website itself.

The site, its design, code, and content are owned by The Raven Group. Customer content delivered under an engagement (your site, your data) is yours. We may reference work publicly in case studies unless you ask us not to.

The site is provided “as is.” We make no warranty that it will be uninterrupted or error-free, and we disclaim implied warranties to the extent allowed by law. Use the site at your own risk.

To the extent permitted by law, TRG's aggregate liability for claims arising from your use of the site or our services is limited to the greater of $100 or the amount you paid us in the 12 months before the claim. We're not liable for indirect, incidental, or consequential damages.

These terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws principles. Disputes are subject to the exclusive jurisdiction of the state and federal courts located in Denver, Colorado.

We may update these terms occasionally. Continued use of the site after a change constitutes acceptance. The “Last updated” date at the top will reflect the most recent revision.

Questions about these terms: hello@theravengroup.com.