Notes on the unglamorous work that keeps a business running — vendor management, runbooks, dashboards people actually open, and the systems that survive a founder leaving the room.
Quarterly reviews are mostly performative. Three changes turn the meeting from a slideshow into a decision-making session.
Your firewall stops external attackers. The vendors you grant access to do not have to attack you to cause damage — they just have to be themselves.
The first useful step in automation isn't writing code. It's writing down what the manual process actually is — and discovering nobody agrees.
Most dashboards are unloved — built by someone who's left, populated with metrics from a previous pivot. The ones that get used share three properties.
