Operations
Dashboards, runbooks, vendors, and the operational layer underneath every business.
Notes on the unglamorous work that keeps a business running — vendor management, runbooks, dashboards people actually open, and the systems that survive a founder leaving the room.
Vendor onboarding is your real security perimeter
Your firewall stops external attackers. The vendors you grant access to do not have to attack you to cause damage — they just have to be themselves.
January 11, 20263 min readWhy "automating it" usually means "documenting it"
The first useful step in automation isn't writing code. It's writing down what the manual process actually is — and discovering nobody agrees.
August 29, 20253 min readThe operations dashboard your team actually opens
Most dashboards are unloved — built by someone who's left, populated with metrics from a previous pivot. The ones that get used share three properties.
April 16, 20253 min read